Privacy Policy

Who we are

Noveraq Ltd is the data controller for the personal data described in this policy. We are registered in England and Wales with our registered office at 27 Old Gloucester Street, London, WC1N 3AX. For any privacy question or to exercise your rights, contact us at hello@noveraq.com.

What we collect

We collect:

• Account data: your name, company name, email address, and a hashed password.
• Content you upload: customer contracts, amendments, and billing data.
• Usage and technical data: IP address, browser type, and the pages and features you use.

Why we use it and our lawful bases

• To provide the Service to you - performance of our contract with you.
• To secure, maintain, and improve the Service - our legitimate interests.
• To bill you and keep financial records - performance of our contract and compliance with a legal obligation.

Payment data

When you subscribe, your card details are collected and processed directly by our payment processor, Stripe. Noveraq never receives or stores your full card number. Stripe’s handling of your data is governed by its own privacy policy at stripe.com/privacy.

Sub-processors

We use a small number of trusted providers to run the Service:

• Amazon Web Services - hosting and storage, in the eu-west-2 (London) region.
• Anthropic - extraction of commercial terms from the documents you upload.
• Stripe - payment processing.

Retention

We keep account data for as long as your account is active. We keep uploaded documents until you delete them or, if your account is closed, for up to 30 days afterwards, unless a longer period is required by law.

International transfers

Your data is primarily hosted in the United Kingdom. Where a sub-processor processes data outside the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or equivalent contractual protections.

Your rights

Subject to applicable law, you have the right to access, correct, delete, or receive a portable copy of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at hello@noveraq.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Cookies

We use only essential cookies needed to keep you signed in and to operate the Service. We do not use advertising or third-party analytics cookies.

Changes to this policy

We may update this policy from time to time. When we make material changes we will update the “last updated” date above and, where appropriate, notify you.